Workplace Home Care Scheme

Boiler Cover Terms

* All policies are subject to an initial survey.
* We reserve the right to cancel a policy at anytime.
* Failure to provide the service record for your boiler may result in voiding your contract.
* We cover up to £500 worth of work on the boiler. If its quoted to be higher than this we may deem it ‘beyond economical repair’. At this point a quote will be provided with your 20% discount applied to replace the boiler. We do not cover boiler replacements.
* We do not cover removing sludge from your boiler/ system or the subsequent damage it causes to parts or the system.
* We do not cover when there is a design fault with the system causing an issue.
* We do not cover faults caused by someone else who has tried to fix or improve the boiler/ system.
* Once the terms are agreed and therefore the direct debit is set up you agree to enter into a yearly contract where it can not be cancelled until the renewal date. You do get a 14 day cooling off period where you can cancel anytime free of charge as long as no claim has been made. If a claim has been made there will be a charge depending on the nature of the claim.
* If a claim is made and we are called out to a job where there is no fault present we reserve the right to charge for our time on site and travel. Our minimum charge for any job is £75
* We will not replace your boiler or hot water cylinder. 
* Normal working hours are between 8-4. If we have to attend an emergency callout out of these hours we do charge an out of hours charge of £75 inc vat.

Heat cover Terms

* All policies are subject to an initial survey.
* We reserve the right to cancel a policy at anytime.
* Failure to provide the service record for your boiler may result in voiding your contract.
* We cover up to £500 worth of work on the boiler. If its quoted to be higher than this we may deem it ‘beyond economical repair’. At this point a quote will be provided with your 20% discount applied to replace the boiler. We do not cover boiler replacements.
* We do not cover removing sludge from your boiler/ system or the subsequent damage it causes to parts or the system.
* We do not cover when there is a design fault with the system causing an issue.
* We do not cover faults caused by someone else who has tried to fix or improve the boiler/ system.
* Once the terms are agreed and therefore the direct debit is set up you agree to enter into a yearly contract where it can not be cancelled until the renewal date. You do get a 14 day cooling off period where you can cancel anytime free of charge as long as no claim has been made. If a claim has been made there will be a charge depending on the nature of the claim.
* If a claim is made and we are called out to a job where there is no fault present we reserve the right to charge for our time on site and travel. Our minimum charge for any job is £75
* We will not replace your boiler or hot water cylinder. 
* Normal working hours are between 8-4. If we have to attend an emergency callout out of these hours we do charge an out of hours charge of £75 inc vat.
* We do not cover pipes in concrete.
* We do not cover saniflo’s or the appliances there attached too.
* We we won’t replace radiators over 15 years old.
* We do not cover condensate pumps.

Gold cover Terms

* All policies are subject to an initial survey.
* We reserve the right to cancel a policy at anytime.
* We do not cover bath or shower seals.
* Failure to provide the service record for your boiler may result in voiding your contract.
* We cover up to £500 worth of work on the boiler. If its quoted to be higher than this we may deem it ‘beyond economical repair’. At this point a quote will be provided with your 20% discount applied to replace the boiler. We do not cover boiler replacements.
* We do not cover removing sludge from your boiler/ system or the subsequent damage it causes to parts or the system.
* We do not cover when there is a design fault with the system causing an issue.
* We do not cover faults caused by someone else who has tried to fix or improve the boiler/ system.
* Once the terms are agreed and therefore the direct debit is set up you agree to enter into a yearly contract where it can not be cancelled until the renewal date. You do get a 14 day cooling off period where you can cancel anytime free of charge as long as no claim has been made. If a claim has been made there will be a charge depending on the nature of the claim.
* If a claim is made and we are called out to a job where there is no fault present we reserve the right to charge for our time on site and travel. Our minimum charge for any job is £75.
* We will not replace your boiler or hot water cylinder. 
* We do not cover sanitary wear, showers or the parts they comprise of, shower pumps, condense pumps or the parts they all comprise of.
* We will repair kitchen, bath and basin taps or offer a basic standard replacement. If you are not happy with the proposed replacement we will fit a tap you supply along as it is like for like with no extra features.
* Normal working hours are between 8-4. If we have to attend an emergency callout out of these hours we do charge an out of hours charge of £75 inc vat.
* We do not cover baths with jets in them.
* We do not cover bidet’s.
* We do not cover inset taps.
* We do not cover garbage disposals.
* We do not cover boiling taps.
* We do not cover pipes in concrete.
* We do not cover saniflo’s or the appliances there attached too.
* We we won’t replace radiators over 15 years old.